From customer's correspondence

JEFF N.
CBIS INC.
WEST BROOKFIELD, MA USA

Seagate ST94811A 40 GB laptop

From Customer's order

I was traveling on business and my computer bag did fall from the car seat on to the floor while driving to the airport. The bag was a very well protected and cushioned bag. Upon arrival at the hotel I plugged the Ethernet cable into my computer and started my computer. Microsoft outlook began to load and it froze. I tried to end task but it did not allow me to, I shut off the computer. When I tried to start the computer again I got the prompt that the hard drive was not detected. I called dell and they had me try to re-boot and it would not. They indicated that the hard drive had crashed.

After recovery:

Dear DataBe.com team,
I have received my DVD's and my hard drive from you today. THANK YOU VERY MUCH for recovering all of my important files and all of my memories.
GREAT JOB!!!!!!
I really appreciate it,
Jeff N.
CBIS INC

Humberto A.
Buenos Aires, Argentina

Fujitsu MHS2030AT 30 GB laptop

From Customer's order

Most important data: Outlook files (.PST) and Profile files for user vadjovaz
Failure occurred: Impossible to access drive
Drive in BIOS: No
Clicking: No
Spinning: Yes
Recovery attempts: Connected to another notebook/PC. Drive not opened.

After recovery:

Dear DataBe.com team,
We have received DVD's, and properly restored the user's information.
Thanks a lot for your work! Very impressive!
Respectfully,
Humberto A.

Meghan F.
Richmond, VA USA

Hitachi IC25N040ATMR04-0 40 GB laptop

From Customer's order

I spoke to a franchise owner with RescueCom, and he referred you to me. I believe his name was Tony. Here's the history: I put my computer into hibernate mode on Thursday night. I left it in my car accidentally overnight, and it was a very cold night. When I got my laptop out Friday morning, it would not turn on. The blue power lights were on, so I think it did not go all the way into hibernate mode, so I thought the battery had died. I plugged in the power source, and I got an extensive, full screen error message, black with white writing. It said something to the effect of "Sorry for the inconvenience, but Windows did not start properly." Then it listed things that may have happened (i.e. shut-down, freeze up) and then gave me options for what mode to start it in (i.e. Start Windows normally, last known good configuration, and safe mode). I called Toshiba and they told me to take it to a computer repair shop to have data recovery, then to do a system recovery with my CD. CompUSA said that my hard drive was not readable. He had put it into another computer. He said he could hear it spinning, but it couldn't be read. Then I talked to RescueCom, and a technician came out to do data recovery, but he told me I'd have to send it to a clean room. I believe his computer recognized my drive, but then just couldn't pull anything off of it. I then called their company today, spoke with Tony, and he suggested I contact you guys.

After recovery:

THANK YOU SO MUCH! I am so happy and thankful!!! THANK YOU SO...
Sincerely,
Meghan F.