Step 2: Shipping instructions (click for printable page)

1. To ship a BARE hard drive: Remove and retain all brackets, mounting screws and interface adapters unless instructed otherwise.
2. To ship the WHOLE unit (external enclosure, laptop computer, etc.) include all needed accessories and software (i.e. power adapters, cables, drivers, controllers, etc.)
3. Preferable packaging: Place the drive inside the anti-static bag or wrap in the aluminum foil. Suspend the unit in the center of a sturdy box of foam or bubble wrap around all sides.
4. We recommend shipping the hard drives via air service to minimize handling during delivery, such as UPS Express / UPS Expedited or FedEx Express  / FedEx Economy services, although you may ship via the carrier of your choice.
5. Enclose a printed copy of your order in the package along with your failed hard drive and ship to:

DataBE Data Recovery 416-762-0801 (attn. Bernard Eliot) 2100 Bloor Street West, Unit 6-247 Toronto, ON M6S 5A5, Canada

Company Contact phone, contact S&H dep. Street address City, Province Postal code, Country

 

Dear International Customers!!!

Please, be advised: No Duties and/or Taxes will be applied to your package, if its value not more than $10 USD and the item description in the customs declaration and/or shipping invoice as following:
"Damaged/Failed Hard Drive, For Repair Only, in Canada - value $10.00"

 

If you feel to value the package for more than $10 USD, to avoid any delays/exceptions at the customs clearance, you must indicate in the shipping paperwork that you will be in charge of the payment of any applicable duties and/or taxes, if any occur.

 

 

 

It will expedite the whole data recovery process, if you follow these steps accurately