FAQ and Technical Articles

What can I do to protect my Data and minimize my chances of losing Data?

To avoid premature drive failure:

Avoid heat and vibration. Beware of static. Back up your data

All drive components, both electronic and mechanical, are sensitive to heat and vibration. Keep your computer in a dry, controlled environment that is clean and dust-free. Set up your computer in an area with very little traffic to ensure that it does not get bumped. Heat and/or vibration are two of the leading causes of hard drive failure.

Run Scandisk

Scandisk examines your hard disk for logical inconsistencies and damaged surfaces. Run it every two or three weeks just to be safe. It is very important to save any changes to a floppy until you are sure that the changes that you are about to make will not adversely affect your hard drive.

Run Defrag

Files most likely, will not be stored in adjacent clusters. Defrag rearranges the data on your hard disk so that each file is stored in a set of contiguous clusters. This is very important for data recovery, since success is more likely when the damaged file's clusters are adjacent to each other.

Anti-Virus Software

Use anti-virus software and update it at least four times per year.

Use an uninterrupted power supply (UPS)

In the event of a surge of electricity, black out, brown out or lightning strike, a UPS can protect your system from electrical damage. A UPS is also a back up power source that keeps your computer running for a short period of time, giving you the opportunity to properly save your work and shut down, avoiding a potential data loss.

Be cautious when using recovery utilities

Use diagnostic and repair utilities with caution. Verify that your utility software is compatible with your operating software. Never use file recovery software if you suspect an electrical or mechanical drive failure. Always make an undo disk when you allow a utility make changes to your hard drive.

Diligent maintenance such as anti-virus scanning, sensible backup procedures, off-site storage of mission critical data, together with knowledge of your limitations, should prevent you from becoming one of the many casualties of data loss.

If you suffer a data loss

Please, contact a data recovery expert immediately. The most important thing is to not attempt any repairs yourself. Trust your data to the engineers who have the experience, expertise and tools to recover you data without damaging your system.

Quick Start

To place the online data recovery order and send the failed media in for service: