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When Data Recovery Software fails
Why It Would Be Better Not To Try

While most disk recovery utilities provide an excellent preventative maintenance by fixing minor problems, they can render data unrecoverable in the event when the drive has physical defects on the platters inside the drive or mechanical malfunction of mechanism itself.

If your drive has a little scratch on the spinning data disk, it might be a disaster for the magnetic layer on the data platter when disk is spinning.

Damaging sounds are included: clicking, buzzing or scraping. The unusual sounds foremost are the indication of a damaged head set mechanism or a head set crash. Shut down the computer to avoid further damages to the drive and its data. Send your drive to us for professional recovery.

Technically, any data recovery software works only on fully functional hard drive. Simply speaking of, you or your technician must be 100% sure that the drive to be exposed for extensive data reading by running data recovery program is absolutely in the perfect working condition.

Otherwise, if you keep running a faulty drive in the computer, the data will be inevitably corrupted, if you are lucky it will happen gradually, if not - very quick. As a consequence, you may just run out of time to salvage of all your important files and folders, so the drive will die along with the rest of unrecovered data.

Developing Scratches on Hard Disk Platters

No scratches on failing HDD yet

1. When the drive starts failing, there are no visible scratches on the disk's surfaces.

The drive's platters remain clean and shiny...yet.

Here we go - First visible scratch

2. As soon the first visible scratch lands on the surface, that drive is doomed to die very quick...


3. And finally, what we have now: Absolutely unrecoverable drive. The scratches are all over the platters, the filter (shown with the red arrow) turned black because of dust. The conclusion: too late to recover anything from such wasted drive.

Ruined Hard Drive - lost data


Another unpleasant surprise might be there for you: during the software recovery the big pieces of data are skipped, for the reason that the hard drive will map the bad sectors, or even the whole tracks and cylinders as bad and prevent the future access to important data.

If you suspect your drive as failed or about to, you need to consider the actual risk to data down by each second the drive is powered in your computer. Tiny particles of dust inside your drive, micro-scratches, clicking (any not typical) sound, all of those factors escalate the risk of permanent data loss, when disk platters continue spinning inside. Extra head hovering over the spinning disks (during data seeking process when run your software) increases that risk exponentially. When a head hits a platter at speed as high as 7,000 RPM, it kicks out tiny particles that may knock out other particles from the platter surface in an avalanche-like process.

Do not allow that catastrophe happen to your drive. We have seen the unhappy endings when users had tried descent data recovery software like Ontrack EasyRecovery, Lost & Found, Get Data Back, R-Studio and other data recovery programs. You may see the result of it on the photographs. Their data was just tuned into black ferric oxide dust inside of the drive’s corps. Do not repeat someone mistakes, seek for the professional help as it's the only right solution for the restoring valuable data.

Follow these tips to help ensure your drive and data safety:

  • Turn off your computer or failed external device.

  • DO NOT POWER THE HDD ANYMORE! It must be removed from the computer.

  • Do not attempt to use any type of recovery software, especially if the drive makes any unusual noises.

  • If you already tried some data recovery software on your failed drive with no positive outcome, there is still a good chance to retrieve your data, if the damage is not so devastating. We will do our best of skills and knowledge to help and recover all of your data. In professionalism we trust! So should you!

Failed drive - WD 1.0TB WD10JMVW laptop from IT specialist in Toronto
» I did try to use the Hard Disk Test on my HP laptop and got an Error log: Hard Disk failed with failure ID PGAM70-.., description Hard Disk 1. I hope the physical condition of the hard disk is not beyond your ability to fix the problem and retrieve data and files of it.

Perfect result, your assistance is invaluable.

Failed drive - Seagate Seagate FreeAgent Desk 1.5Tb external from Flight Centre Canada
» I have a FreeAgent external box and it dropped from a small height.
After the accident the computer didn't detect it anymore and it makes a noise like ticktock with quiet buzzing.
The hard drive was removed from the external enclose and tested separately in computer repair shop.
The technician told me that the abnormal clicking sound from the hard drive is not a good sign. It's possible the spindle or reading heads may be damaged.

I thought I was going to lose my data. Thank God I was wrong.

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