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May 09, 2008
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Data Recovery
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Back to FAQ and Technical Articles
When software recovery doesn't work.
While most disk software recovery utilities provide excellent preventative maintenance by fixing minor problems, they can render data unrecoverable in the event of extreme corruption. For example, you may experience recurrent whirling and squealing sounds while running Ontrack EasyRecovery or other software recovery utility such as Lost & Found, Get Data Back, R-Studio although the drive looks mechanically and electrically functional. In most cases, the sound is caused by head block hitting a platter. Modern drives are quite "smart" to hide these defects. Unfortunately, when a head hits a platter at speed as high as 10,000 RPM, it kicks out tiny particle(s) that may knock out other particles from the platter surface in an avalanche-like process.
Follow these tips to help ensure your drive and data safety:
Save an undo file (a record of the changes the utility has made to your drive), in the event it does not correct your problem. By sending this file along with your drive to us, you help ensure recovery of your data. Do not use a utility program if it does not allow you to save an undo file of the repairs it makes. If your drive makes any unusual noises. Do not attempt to use any type of utility software. Damaging sounds include clicking, buzzing or scraping. Unusual sounds are indicative of a damaged head mechanism or a head crash. Shut down the computer to avoid further damage to the drive and its data. Send your drive to us for professional recovery. |
From customer's correspondence |
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Karl S.
Toshiba MK8025GAS 80 GB laptop From Customer's order simple blue screen, have been told that this is a physical failure of the hard drive
After recovery: Dear Sirs,
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JEFF N.
Seagate ST94811A 40 GB laptop From Customer's order I was traveling on business and my computer bag did fall from the car seat on to the floor while driving to the airport. The bag was a very well protected and cushioned bag. Upon arrival at the hotel I plugged the Ethernet cable into my computer and started my computer. Microsoft outlook began to load and it froze. I tried to end task but it did not allow me to, I shut off the computer. When I tried to start the computer again I got the prompt that the hard drive was not detected. I called dell and they had me try to re-boot and it would not. They indicated that the hard drive had crashed.
After recovery: Dear DataBe.com team,
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Humberto A.
Fujitsu MHS2030AT 30 GB laptop From Customer's order Most important data: Outlook files (.PST) and Profile files for user vadjovaz
After recovery: Dear DataBe.com team,
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