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Data Recovery
Quick Start
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Back to FAQ and Technical Articles
Data recovery
from mechanically and electrically functional hard drive.
Before using software recovery
Software recovery tools may be applied only to fully functional hard drive.
Computer BIOS has to correctly identify the model of a drive, when the drive is electrically and mechanically functional.
However, even if the drive is detected by computer BIOS/CMOS, it is not enough to say for sure that your drive is 100% functional. The drive is fully functional only if all sectors on disks are readable.
When the drive has problem with accessing the sectors (because of one of the heads is damaged, or drive has a damaged surface, i.e. micro scratches), any attempts to use software data recovery tools leads to further data damage, making data recovery impossible.
Before using any recovery utilities, be sure your drive is fully mechanically and electrically functional.
If you suspect hardware problems:
- Don't run any repair utility because these utilities can further aggravate the problem. These utilities are made to rectify the anomalies in the file system, but useless against other issues
- Don't let anybody, even your support engineer, experiment with the media.
- Don't work on the media.
If you hear any strange noises (grinding or clicking) coming from your hard drive this might be an indication of a hardware/physical problem. Continuing to operate your system may damage your hard drive beyond repair and/or cause irretrievable data loss.
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From customer's correspondence
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Jan O. M.
Mashburn Construction, L.P.
Roopville, GA USA
Maxtor 6Y080M0 80 GB
From Customer's order
Recognized by BIOS - yes Spinning Sound - yes I did send this to a local guy to try to restore data. He was unsuccessful.
After recovery:
I think I have everything I needed. I will recommend your services any time I have the opportunity. You have made me very happy. Thanks. Jan M.
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Michael S.
Birmingham, AL USA
Hitachi HTS548040M9AT00 40 GB laptop
From Customer's order
Drive makes CLICKING sound. Got an error message stating "I/O hardware failure". Tried to reboot. Got message stating that the Registry was bad. Then it did a physical memory dump. Then I tried to restart the computer and got a message about a disk read error. Also, I cannot connect it as an external drive either. No recovery attempts other than trying to connect it as an external USB drive. The drive was not opened. It has all original parts. No recovery attempts made.
After recovery:
Thank you very much for all of the help
Thanks,
Michael
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Dinesh C.
Wanchai, Hong Kong
Seagate MK4025GASL 40 GB laptop
From Customer's order
The drive is an original hard drive of my Panasonic CF-W4 laptop. It dropped to the floor and the hard drive were not able to function. It started with the clicking sound and the laptop can't recognize it
After recovery:
Thanks for you recovery services, Dinesh
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Ned C.
Cieszko Construction Co. Inc.
Havelock, NC USA
Toshiba MK4025GAS 40 GB laptop
From Customer's order
I have another drive that crashed. I took it to my service center and asked that they remove the drive, give it to me and get me a new one from Sager. I told them about how you were able to recover 100% of the data from the other drive you recovered for me under $1500.00 and what a deal that was. When I called them two weeks later to find out what happened, they told me they had recovered my data. I told them they may have destroyed your attempt to recover my data by trying to help me out, and when I did try to look at the data they retrieved, they got all the data I couldn't care less about and all the important files were corrupted or non-existent in the folders. Please, try to recover this data too. I don't need it all, just a few accounting files from quick books and my swim team manager files for the past 3 years.
Do you think they destroyed the data? Can you help me again?
After recovery:
Dear DataBe Recovery team,
God Bless you for the work you do, I received the discs with data and could breathe at last. Thank you SOOO much!!! You did such impeccable job ... again!
Best Regards,
Ned
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Humberto A.
Buenos Aires, Argentina
Fujitsu MHS2030AT 30 GB laptop
From Customer's order
Most important data: Outlook files (.PST) and Profile files for user vadjovaz
Failure occurred: Impossible to access drive
Drive in BIOS: No
Clicking: No
Spinning: Yes
Recovery attempts: Connected to another notebook/PC. Drive not opened.
After recovery:
Dear DataBe.com team,
We have received DVD's, and properly restored the user's information.
Thanks a lot for your work! Very impressive!
Respectfully,
Humberto A.
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