Clifton Park, NY USA
Western Digital WD800BB-75FJA1
Data recovered and delivered onto spare HDD.
Makes clicking sound, computer will not recognize the drive (neither as the boot drive nor as a slave drive).
Lebanon, NJ USA
Seagate ST315005FDA2E1-RK FreeAgent Desk USB2.0 external SATA
Data recovered and delivered on DVDs.
Unable to access the drive. Attempted standard XP recovery. Also local computer shop tried forensic software. Nothing.
DVD's received. Thanks very much!Great job!
Philadelphia, PA USA
Western Digital WD2500BEVT 250 Gb SATA laptop
Unable to boot computer. The crash happened when I was in France. So I contacted Ontrack in France. They diagnosed and told me that entire data was recoverable. However, I couldn't stay there long enough for them to recover the data and I was not willing to pay the outrageous 'urgent' charges.
Thank you for recovering my data, and making the new clone-drive, it boots up very good...
Peter P. S.
Town of Simsbury
Simsbury, Connecticut USA
Seagate ST32000542AS Barracuda LP SATA3 2000 Gb
Data recovered and delivered on DVD's.
Failure: Clicking, and spinning. Attempts: No recovery attempts. Drive NOT opened, NO elements on drive or PCB replaced.
THANK YOU for all your great work!!!
Dolamn & Associates
Winnipeg, MB Canada
Seagate Barracuda 7200.11 ST31000340AS
Data recovered and delivered as HDD-clone on spare HDD + DVD.
Though it is a Seagate 1 TB Hard Drive, it is detected as ST31000340AS (Factory name) with null capacity. I have tried inputting the correct values for Cyl/Hds/Sec but the drive fails and is unreadable. As far as I can tell the actual data is fine and the drive is fine, it's just this error that changes the firmware settings back to the N40P values.
We appreciate the support you provided in this matter. Thanks a lot for fast, professional service.